c3lf/c3lf-system-3
8
0
Fork 0
Code Issues 26 Pull requests Releases Wiki Activity

make tickets assignable to users

Browse source
This commit is contained in:
jedi 2024-01-22 17:21:22 +01:00
parent 4be8109753
commit e605292bf0
11 changed files with 317 additions and 110 deletions
Show stats Download patch file Download diff file Expand all files Collapse all files

23
core/inventory/migrations/0004_alter_event_created_at_alter_item_created_at.py Normal file
View file

@ -0,0 +1,23 @@
# Generated by Django 4.2.7 on 2024-01-22 16:02
from django.db import migrations, models
class Migration(migrations.Migration):
dependencies = [
('inventory', '0003_alter_item_options'),
]
operations = [
migrations.AlterField(
model_name='event',
name='created_at',
field=models.DateTimeField(auto_now_add=True, null=True),
),
migrations.AlterField(
model_name='item',
name='created_at',
field=models.DateTimeField(auto_now_add=True, null=True),
),
]

6
core/inventory/models.py
View file

@ -8,7 +8,6 @@ class ItemManager(SoftDeleteManager):
def create(self, **kwargs):
if 'uid' in kwargs:
raise ValueError('uid must not be set manually')
#uid = Item.objects.filter(event=kwargs['event']).count() + 1
uid = Item.all_objects.filter(event=kwargs['event']).count() + 1
kwargs['uid'] = uid
return super().create(**kwargs)
@ -24,7 +23,7 @@ class Item(SoftDeleteModel):
event = models.ForeignKey('Event', models.CASCADE, db_column='eid')
container = models.ForeignKey('Container', models.CASCADE, db_column='cid')
returned_at = models.DateTimeField(blank=True, null=True)
created_at = models.DateTimeField(blank=True, null=True)
created_at = models.DateTimeField(null=True, auto_now_add=True)
updated_at = models.DateTimeField(blank=True, null=True)
objects = ItemManager()
@ -36,6 +35,7 @@ class Item(SoftDeleteModel):
('match_item', 'Can match item')
]
class Container(SoftDeleteModel):
cid = models.AutoField(primary_key=True)
name = models.CharField(max_length=255)
@ -51,5 +51,5 @@ class Event(models.Model):
end = models.DateTimeField(blank=True, null=True)
pre_start = models.DateTimeField(blank=True, null=True)
post_end = models.DateTimeField(blank=True, null=True)
created_at = models.DateTimeField(blank=True, null=True)
created_at = models.DateTimeField(null=True, auto_now_add=True)
updated_at = models.DateTimeField(blank=True, null=True)

97
core/tickets/api_v2.py
View file

@ -2,7 +2,7 @@ import logging
from django.urls import re_path
from django.contrib.auth.decorators import permission_required
from rest_framework import routers, viewsets, serializers, status
from rest_framework import routers, viewsets, status
from rest_framework.decorators import api_view, permission_classes
from rest_framework.permissions import IsAuthenticated
from rest_framework.response import Response
@ -10,78 +10,11 @@ from asgiref.sync import async_to_sync
from channels.layers import get_channel_layer
from core.settings import MAIL_DOMAIN
from mail.api_v2 import AttachmentSerializer
from mail.models import Email
from mail.protocol import send_smtp, make_reply, collect_references
from notify_sessions.models import SystemEvent
from tickets.models import IssueThread, Comment, STATE_CHOICES
class IssueSerializer(serializers.ModelSerializer):
timeline = serializers.SerializerMethodField()
last_activity = serializers.SerializerMethodField()
class Meta:
model = IssueThread
fields = ('id', 'timeline', 'name', 'state', 'assigned_to', 'last_activity', 'uuid')
read_only_fields = ('id', 'timeline', 'last_activity', 'uuid')
def to_internal_value(self, data):
ret = super().to_internal_value(data)
if 'state' in data:
ret['state'] = data['state']
return ret
def validate(self, attrs):
if 'state' in attrs:
if attrs['state'] not in [x[0] for x in STATE_CHOICES]:
raise serializers.ValidationError('invalid state')
return attrs
@staticmethod
def get_last_activity(self):
try:
last_state_change = self.state_changes.order_by('-timestamp').first().timestamp \
if self.state_changes.count() > 0 else None
last_comment = self.comments.order_by('-timestamp').first().timestamp if self.comments.count() > 0 else None
last_mail = self.emails.order_by('-timestamp').first().timestamp if self.emails.count() > 0 else None
args = [x for x in [last_state_change, last_comment, last_mail] if x is not None]
return max(args)
except AttributeError:
return None
@staticmethod
def get_timeline(obj):
timeline = []
for comment in obj.comments.all():
timeline.append({
'type': 'comment',
'id': comment.id,
'timestamp': comment.timestamp,
'comment': comment.comment,
})
for state_change in obj.state_changes.all():
timeline.append({
'type': 'state',
'id': state_change.id,
'timestamp': state_change.timestamp,
'state': state_change.state,
})
for email in obj.emails.all():
timeline.append({
'type': 'mail',
'id': email.id,
'timestamp': email.timestamp,
'sender': email.sender,
'recipient': email.recipient,
'subject': email.subject,
'body': email.body,
'attachments': AttachmentSerializer(email.attachments.all(), many=True).data,
})
return sorted(timeline, key=lambda x: x['timestamp'])
def get_queryset(self):
return IssueThread.objects.all().order_by('-last_activity')
from tickets.serializers import IssueSerializer, CommentSerializer
class IssueViewSet(viewsets.ModelViewSet):
@ -89,18 +22,6 @@ class IssueViewSet(viewsets.ModelViewSet):
queryset = IssueThread.objects.all()
class CommentSerializer(serializers.ModelSerializer):
def validate(self, attrs):
if 'comment' not in attrs or attrs['comment'] == '':
raise serializers.ValidationError('comment cannot be empty')
return attrs
class Meta:
model = Comment
fields = ('id', 'comment', 'timestamp', 'issue_thread')
class CommentViewSet(viewsets.ModelViewSet):
serializer_class = CommentSerializer
queryset = Comment.objects.all()
@ -116,7 +37,8 @@ def reply(request, pk):
first_mail = Email.objects.filter(issue_thread=issue, recipient__endswith='@' + MAIL_DOMAIN).order_by(
'timestamp').first()
if not first_mail:
return Response({'status': 'error', 'message': 'no previous mail found, reply would not make sense.'}, status=status.HTTP_400_BAD_REQUEST)
return Response({'status': 'error', 'message': 'no previous mail found, reply would not make sense.'},
status=status.HTTP_400_BAD_REQUEST)
mail = Email.objects.create(
issue_thread=issue,
sender=first_mail.recipient,
@ -165,17 +87,6 @@ def manual_ticket(request):
return Response(IssueSerializer(issue).data, status=status.HTTP_201_CREATED)
class StateSerializer(serializers.Serializer):
text = serializers.SerializerMethodField()
value = serializers.SerializerMethodField()
def get_text(self, obj):
return obj['text']
def get_value(self, obj):
return obj['value']
@api_view(['GET'])
@permission_classes([IsAuthenticated])
def get_available_states(request):

33
core/tickets/migrations/0008_alter_issuethread_options_and_more.py Normal file
View file

@ -0,0 +1,33 @@
# Generated by Django 4.2.7 on 2024-01-22 16:15
from django.conf import settings
from django.db import migrations, models
import django.db.models.deletion
class Migration(migrations.Migration):
dependencies = [
migrations.swappable_dependency(settings.AUTH_USER_MODEL),
('tickets', '0007_alter_statechange_state'),
]
operations = [
migrations.AlterModelOptions(
name='issuethread',
options={'permissions': [('send_mail', 'Can send mail'), ('add_issuethread_manual', 'Can add issue thread manually'), ('assign_issuethread', 'Can assign issue thread')]},
),
migrations.RemoveField(
model_name='issuethread',
name='assigned_to',
),
migrations.CreateModel(
name='Assignment',
fields=[
('id', models.AutoField(primary_key=True, serialize=False)),
('timestamp', models.DateTimeField(auto_now_add=True)),
('assigned_to', models.ForeignKey(on_delete=django.db.models.deletion.CASCADE, related_name='assigned_tickets', to=settings.AUTH_USER_MODEL)),
('issue_thread', models.ForeignKey(on_delete=django.db.models.deletion.CASCADE, related_name='assignments', to='tickets.issuethread')),
],
),
]

29
core/tickets/models.py
View file

@ -1,6 +1,7 @@
from django.db import models
from django_softdelete.models import SoftDeleteModel
from authentication.models import ExtendedUser
from inventory.models import Event
from django.db.models.signals import post_save, pre_save
from django.dispatch import receiver
@ -32,7 +33,6 @@ class IssueThread(SoftDeleteModel):
id = models.AutoField(primary_key=True)
uuid = models.CharField(max_length=255, unique=True, null=False, blank=False)
name = models.CharField(max_length=255)
assigned_to = models.CharField(max_length=255, null=True)
manually_created = models.BooleanField(default=False)
def short_uuid(self):
@ -51,10 +51,24 @@ class IssueThread(SoftDeleteModel):
return
self.state_changes.create(state=value)
@property
def assigned_to(self):
try:
return self.assignments.order_by('-timestamp').first().assigned_to
except AttributeError:
return None
@assigned_to.setter
def assigned_to(self, value):
if self.assigned_to == value:
return
self.assignments.create(assigned_to=value)
class Meta:
permissions = [
('send_mail', 'Can send mail'),
('add_issuethread_manual', 'Can add issue thread manually'),
('assign_issuethread', 'Can assign issue thread'),
]
@ -70,12 +84,6 @@ def create_issue_thread(sender, instance, created, **kwargs):
if created:
StateChange.objects.create(issue_thread=instance, state='pending_new')
class Meta:
permissions = [
('send_mail', 'Can send mail'),
('add_issuethread_manual', 'Can add issue thread manually'),
]
class Comment(models.Model):
id = models.AutoField(primary_key=True)
@ -89,3 +97,10 @@ class StateChange(models.Model):
issue_thread = models.ForeignKey(IssueThread, on_delete=models.CASCADE, related_name='state_changes')
state = models.CharField(max_length=255, choices=STATE_CHOICES, default='pending_new')
timestamp = models.DateTimeField(auto_now_add=True)
class Assignment(models.Model):
id = models.AutoField(primary_key=True)
issue_thread = models.ForeignKey(IssueThread, on_delete=models.CASCADE, related_name='assignments')
assigned_to = models.ForeignKey(ExtendedUser, on_delete=models.CASCADE, related_name='assigned_tickets')
timestamp = models.DateTimeField(auto_now_add=True)

106
core/tickets/serializers.py Normal file
View file

@ -0,0 +1,106 @@
from rest_framework import serializers
from authentication.models import ExtendedUser
from mail.api_v2 import AttachmentSerializer
from tickets.models import IssueThread, Comment, STATE_CHOICES
class CommentSerializer(serializers.ModelSerializer):
def validate(self, attrs):
if 'comment' not in attrs or attrs['comment'] == '':
raise serializers.ValidationError('comment cannot be empty')
return attrs
class Meta:
model = Comment
fields = ('id', 'comment', 'timestamp', 'issue_thread')
class StateSerializer(serializers.Serializer):
text = serializers.SerializerMethodField()
value = serializers.SerializerMethodField()
def get_text(self, obj):
return obj['text']
def get_value(self, obj):
return obj['value']
class IssueSerializer(serializers.ModelSerializer):
timeline = serializers.SerializerMethodField()
last_activity = serializers.SerializerMethodField()
assigned_to = serializers.SlugRelatedField(slug_field='username', queryset=ExtendedUser.objects.all(),
allow_null=True, required=False)
class Meta:
model = IssueThread
fields = ('id', 'timeline', 'name', 'state', 'assigned_to', 'last_activity', 'uuid')
read_only_fields = ('id', 'timeline', 'last_activity', 'uuid')
def to_internal_value(self, data):
ret = super().to_internal_value(data)
if 'state' in data:
ret['state'] = data['state']
# if 'assigned_to' in data:
# ret['assigned_to'] = data['assigned_to']
return ret
def validate(self, attrs):
if 'state' in attrs:
if attrs['state'] not in [x[0] for x in STATE_CHOICES]:
raise serializers.ValidationError('invalid state')
return attrs
@staticmethod
def get_last_activity(self):
try:
last_state_change = self.state_changes.order_by('-timestamp').first().timestamp \
if self.state_changes.count() > 0 else None
last_comment = self.comments.order_by('-timestamp').first().timestamp if self.comments.count() > 0 else None
last_mail = self.emails.order_by('-timestamp').first().timestamp if self.emails.count() > 0 else None
args = [x for x in [last_state_change, last_comment, last_mail] if x is not None]
return max(args)
except AttributeError:
return None
@staticmethod
def get_timeline(obj):
timeline = []
for comment in obj.comments.all():
timeline.append({
'type': 'comment',
'id': comment.id,
'timestamp': comment.timestamp,
'comment': comment.comment,
})
for state_change in obj.state_changes.all():
timeline.append({
'type': 'state',
'id': state_change.id,
'timestamp': state_change.timestamp,
'state': state_change.state,
})
for email in obj.emails.all():
timeline.append({
'type': 'mail',
'id': email.id,
'timestamp': email.timestamp,
'sender': email.sender,
'recipient': email.recipient,
'subject': email.subject,
'body': email.body,
'attachments': AttachmentSerializer(email.attachments.all(), many=True).data,
})
for assignment in obj.assignments.all():
timeline.append({
'type': 'assignment',
'id': assignment.id,
'timestamp': assignment.timestamp,
'assigned_to': assignment.assigned_to.username,
})
return sorted(timeline, key=lambda x: x['timestamp'])
def get_queryset(self):
return IssueThread.objects.all().order_by('-last_activity')

19
core/tickets/tests/v2/test_tickets.py
View file

@ -297,4 +297,21 @@ class IssueApiTest(TestCase):
)
response = self.client.patch(f'/api/2/tickets/{issue.id}/', {'state': 'invalid'},
content_type='application/json')
self.assertEqual(response.status_code, 400)
self.assertEqual(400, response.status_code)
def test_assign_user(self):
issue = IssueThread.objects.create(
name="test issue",
)
response = self.client.patch(f'/api/2/tickets/{issue.id}/', {'assigned_to': self.user.username},
content_type='application/json')
self.assertEqual(200, response.status_code)
self.assertEqual('pending_new', response.json()['state'])
self.assertEqual('test issue', response.json()['name'])
self.assertEqual(self.user.username, response.json()['assigned_to'])
timeline = response.json()['timeline']
self.assertEqual(2, len(timeline))
self.assertEqual('state', timeline[0]['type'])
self.assertEqual('pending_new', timeline[0]['state'])
self.assertEqual('assignment', timeline[1]['type'])
self.assertEqual(self.user.username, timeline[1]['assigned_to'])

7
web/src/components/Timeline.vue
View file

@ -11,12 +11,16 @@
<span class="timeline-item-icon faded-icon" v-else-if="item.type === 'state'" :class="'bg-' + stateInfo(item.state).color">
<font-awesome-icon :icon="stateInfo(item.state).icon"/>
</span>
<span class="timeline-item-icon faded-icon" v-else-if="item.type === 'assignment'" :class="'bg-secondary'">
<font-awesome-icon icon="user"/>
</span>
<span class="timeline-item-icon faded-icon" v-else>
<font-awesome-icon icon="pen"/>
</span>
<TimelineMail v-if="item.type === 'mail'" :item="item"/>
<TimelineComment v-else-if="item.type === 'comment'" :item="item"/>
<TimelineStateChange v-else-if="item.type === 'state'" :item="item"/>
<TimelineAssignment v-else-if="item.type === 'assignment'" :item="item"/>
<p v-else>{{ item }}</p>
</li>
<li class="timeline-item">
@ -61,10 +65,11 @@ import TimelineMail from "@/components/TimelineMail.vue";
import TimelineComment from "@/components/TimelineComment.vue";
import TimelineStateChange from "@/components/TimelineStateChange.vue";
import {mapGetters} from "vuex";
import TimelineAssignment from "@/components/TimelineAssignment.vue";
export default {
name: 'Timeline',
components: {TimelineStateChange, TimelineComment, TimelineMail},
components: {TimelineAssignment, TimelineStateChange, TimelineComment, TimelineMail},
props: {
timeline: {
type: Array,

84
web/src/components/TimelineAssignment.vue Normal file
View file

@ -0,0 +1,84 @@
<template>
<div class="timeline-item-description">
<i class="avatar | small">
<font-awesome-icon icon="user"/>
</i>
<span><a href="#">$USER</a> assigned ticket to <span
class="badge badge-pill badge-secondary">{{ item.assigned_to }}</span> at <time
:datetime="timestamp">{{ timestamp }}</time>
</span>
</div>
</template>
<script>
export default {
name: 'TimelineAssignment',
props: {
'item': {
type: Object,
required: true
}
},
computed: {
'timestamp': function () {
return new Date(this.item.timestamp).toLocaleString();
},
}
};
</script>
<style scoped>
a {
color: inherit;
}
.timeline-item-description {
display: flex;
padding-top: 6px;
gap: 8px;
color: var(--gray);
img {
flex-shrink: 0;
}
a {
/*color: var(--c-grey-500);*/
font-weight: 500;
text-decoration: none;
&:hover,
&:focus {
outline: 0; /* Don't actually do this */
color: var(--info);
}
}
}
.avatar {
display: flex;
align-items: center;
justify-content: center;
border-radius: 50%;
overflow: hidden;
aspect-ratio: 1 / 1;
flex-shrink: 0;
width: 40px;
height: 40px;
&.small {
width: 28px;
height: 28px;
}
img {
object-fit: cover;
}
}
</style>

3
web/src/components/TimelineStateChange.vue
View file

@ -41,9 +41,6 @@ export default {
'timestamp': function () {
return new Date(this.item.timestamp).toLocaleString();
},
'body': function () {
return this.item.body.replace(/</g, '&lt;').replace(/>/g, '&gt;').replace(/\n/g, '<br/>');
}
}
};

20
web/src/views/Ticket.vue
View file

@ -17,6 +17,14 @@
<font-awesome-icon icon="clipboard"/>
Copy DHL contact to clipboard
</ClipboardButton>
<div class="btn-group">
<select class="form-control" v-model="ticket.assigned_to">
<option v-for="user in users" :value="user.username">{{ user.username }}</option>
</select>
<button class="form-control btn btn-success" @click="assigTicket(ticket)">
Assign&nbsp;Ticket
</button>
</div>
<div class="btn-group">
<select class="form-control" v-model="ticket.state">
<option v-for="status in state_options" :value="status.value">{{ status.text }}</option>
@ -41,7 +49,7 @@ export default {
name: 'Ticket',
components: {ClipboardButton, Timeline},
computed: {
...mapState(['tickets', 'state_options']),
...mapState(['tickets', 'state_options', 'users']),
ticket() {
const id = parseInt(this.$route.params.id)
const ret = this.tickets.find(ticket => ticket.id === id);
@ -53,7 +61,8 @@ export default {
}
},
methods: {
...mapActions(['deleteItem', 'markItemReturned', 'loadTickets', 'sendMail', 'updateTicketPartial', 'fetchTicketStates', 'postComment']),
...mapActions(['deleteItem', 'markItemReturned', 'sendMail', 'updateTicketPartial', 'postComment']),
...mapActions(['loadTickets', 'loadUsers', 'fetchTicketStates']),
handleMail(mail) {
this.sendMail({
id: this.ticket.id,
@ -71,11 +80,18 @@ export default {
id: ticket.id,
state: ticket.state
})
},
assigTicket(ticket) {
this.updateTicketPartial({
id: ticket.id,
assigned_to: ticket.assigned_to
})
}
},
created() {
this.fetchTicketStates()
this.loadTickets()
this.loadUsers()
}
};
</script>